Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from Gothtopia?

We provide free shipping to over 185 Countries from our warehouses in China by ePacket or EMS and in USA by USPS.

Which payment methods are accepted in the Gothtopia?

Most major credit cards, PayPal and Skrill.

How long will delivery take?

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days

Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.

How secure is shopping in the Online Shop? Is my data protected?

Our Buyer Protection covers your purchase from click to delivery. Buy with confidence using the world’s most popular and secure payment methods.

What exactly happens after ordering?

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. Additionally, this conformation email can take up to 7 days to be sent. Please be patient.

For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Do I receive an invoice for my order?

Yes, you will receive a receipt along with our Thank you note in your email.

Send us an email